Questions, answered

Find the listing, open it, then add it to your cart or press Buy now. Pay from your ServGH wallet or by mobile money. Your payment is held in escrow — the seller is not paid until you confirm delivery or the review window closes.

ServGH holds your payment until you confirm the order arrived as described. The seller sees that the money is committed, and you keep the ability to open a dispute. Funds are released to the seller when you confirm, or automatically when the review window ends.

Members pay no platform fee. Guests and non-members pay a platform fee on the order total, shown on the cart before you check out and again on the payment screen. The current rate is always the one displayed at checkout — see the Pricing page for the full schedule.

Open My orders from your dashboard. Each order shows its current step, any proof the seller uploaded, and the delivery stage when a courier is involved. Status changes also arrive as notifications and email.

Yes, while the seller has not started work. Open the order and choose Cancel; the escrowed amount returns to your wallet. Once work has started, cancelling has to go through the seller, or through a dispute if you cannot agree.

Open the order and choose Open a dispute. Pick a reason (non-delivery, quality, wrong specification, damage, incomplete) and say what outcome you want — refund, partial refund or redo — with at least a short paragraph of detail. The escrowed funds stay held while an administrator reviews the evidence from both sides and settles from what is still in escrow.

Sign up as a vendor, then create a shop from your dashboard and add your first listing. Your first listing needs an approved verification, so submit your documents early. Payouts land in your ServGH wallet, from which you can withdraw.

A platform fee is deducted from each completed sale, and the rate falls as your membership tier rises. Listings also carry a per-day listing fee that depends on the category and the duration you choose. Both are set by the platform and published on the Pricing page — the amount quoted when you create a listing is the amount charged.

When the buyer confirms delivery — or the review window closes — the escrowed amount is released to your ServGH wallet, minus the platform fee. From the wallet you can request a withdrawal to mobile money or a bank account.

Your ServGH wallet balance and mobile money (via Paystack) in GH₵. Additional providers appear at checkout only when the platform has them enabled — the payment screen always shows exactly what is available to you.

Pay online with mobile money and the amount is credited once the provider confirms it. You can also file a manual deposit — mobile money, bank transfer or cash — with the reference and proof of payment; an administrator confirms it and the wallet is credited then.

Open your Wallet, choose Withdraw, enter the amount and the destination (a Ghanaian mobile money number, a bank account or a PayPal address). There is a minimum amount and daily and monthly caps, all set by the platform and shown on the form. Withdrawals are reviewed before they are paid out, so they are not instant.

One balance for the whole platform: buy listings, bid in auctions, pay for bookings and receive payouts. It separates what is available from what is locked — money committed to a live bid or an order in escrow is shown as locked so you always know what you can actually spend.

Go to Settings › Verification, pay the one-time verification fee for your role, and upload a government-issued ID (plus your business details if you sell). An administrator reviews the submission and you are notified of the outcome. Verification is required before your first listing goes live.

Sign-in is handled by our identity provider, so your email, password and any social logins live there. Use "Forgot password" on the sign-in screen to reset it — ServGH never stores your password.

Contact support and ask for closure. Complete or cancel any open orders and withdraw your wallet balance first — an account holding funds or live orders cannot be closed. Closure is permanent.

Use the Report page. Choose the category, paste the link to the listing, shop or profile and describe what happened. Scam and safety reports are routed to the trust & safety queue as urgent, and you get a reference to quote if you follow up.