Questions, answered

Find the listing, open it, then add it to your cart or press Buy now. Pay from your ServGH wallet or by mobile money. Your payment is held in escrow — the seller is not paid until you confirm delivery or the review window closes.

ServGH holds your payment until you confirm the order arrived as described. The seller sees that the money is committed, and you keep the ability to open a dispute. Funds are released to the seller when you confirm, or automatically when the review window ends.

Yes, while the seller has not started work. Open the order and choose Cancel; the escrowed amount returns to your wallet. Once work has started, cancelling has to go through the seller, or through a dispute if you cannot agree.

Open the order and choose Open a dispute. Pick a reason (non-delivery, quality, wrong specification, damage, incomplete) and say what outcome you want — refund, partial refund or redo — with at least a short paragraph of detail. The escrowed funds stay held while an administrator reviews the evidence from both sides and settles from what is still in escrow.

When the buyer confirms delivery — or the review window closes — the escrowed amount is released to your ServGH wallet, minus the platform fee. From the wallet you can request a withdrawal to mobile money or a bank account.

One balance for the whole platform: buy listings, bid in auctions, pay for bookings and receive payouts. It separates what is available from what is locked — money committed to a live bid or an order in escrow is shown as locked so you always know what you can actually spend.